![]() Common issuesĮmployee is clocking in when no shift is scheduled If you’re a Manager or Admin, follow our instructions to allow employees to clock in from their personal computers. Solution: If the Clock In button is missing, the Personal Computer clock in method may be disabled. Possible cause: Personal Computer clock in method is disabled If your workplace does not have a static IP address, employees can clock in on a personal computer using their browser’s location services.When location-based restrictions are enabled, When I Work verifies that employees are clocking in from their scheduled location on their personal computer by checking the IP address of their internet connection.If you have employee or Supervisor level access, you’ll have to ask for help when you get to those steps. You must have Manager or Admin access privileges to perform some troubleshooting steps in this article.If your employees are having trouble clocking in from the When I Work web app on their personal computers, follow the steps in this article to troubleshoot and resolve the issue. ![]()
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